What the “customer” wants and what the “patient” needs may occasionally be in conflict, even though the “customer” and “patient” is the same person. This is one reason customer satisfaction for health care organizations can seem to be an elusive goal. To prepare for this Discussion: · Review this week’s Learning Resources Aug 28, · Apple Customer Service (Essay Sample) Instructions: Hi: Here is my assignment: Topic is Apple customer service, and training our employees to better assist customers and document complaints coming in from users about some of our apps and services. Take us through the process you would go through to analyze the situation and come back to your Jul 21, · Apple Inc.: Customer service Essay. Exclusively available on IvyPanda. Available only on IvyPanda. Updated: Jul 21st, Customer service is referred to as the overall activity in identifying customer needs and satisfying customers in terms of
Apple's Case Study - Words | Assessment Example
Home — Essay Samples — Business — Apple — About Apple Inc. Any subject. Any type of essay. Apple Inc. is an American multinational technology company headquartered in Cupertino, California that designs, develops, and sells consumer electronics, computer software, and online services. Its online services include the iTunes Store, the iOS App Store and Mac App Store, Apple Music, and Apple customer service essay Cloud.
Environment can be characterized as, the amalgamation of outside physical conditions that encroach and impact the growth, improvement and survival apple customer service essay creation. Consequently, the business environment would characterize as same, all the factors internal and external that influences its productivity and development.
It is critical for the business pioneer to complete business environmental analysis to comprehend their business geology at present time. is an American organization which works in various nations as it were. This report quickly portrays the Apple UK environmental analysis, apple customer service essay. The environmental analysis will concentrate on internal environment SWOT qualities, apple customer service essay, shortcoming, openings and dangers and external environment will concentrate on PESTEL political, economic, social, technological, environmental and legal of Apple UK with the support of academic models and apple customer service essay. It is also regarded as the pioneer of introducing the most innovative products in the market such as iTunes Media Player, I Life for organizing editing, publishing photos, music and movies and iWork a presentation program.
Additionally, in recent years, Apple has expanded its reach to entertainment and information services and is now one of the largest online retailers for streaming music and video and apple customer service essay solutions. Terrific sales growth with each passing year, Strong and effective marketing team. They also say it is for those people who can afford a pony. Apple, in other words is like BMW, not Ford. But problem arises when consumers have access to cheaper products with more or less same features.
Samsung, Microsoft and many other companies provide low-priced products compared to Apple. So with each passing year, its customers are being lured by the competitors. Unsuccessful anticipation, Incompatibility of different OS. Opportunities High demand of products: Studies show that there is a high demand for new Apple products, especially a flourishing demand for recently introduced PowerBook and Power Mac products, apple customer service essay, as well as new upgrade to MAC OS X.
Apple CEO Tim Cook asserted that the demand for new Apple Watch was exceeding the available supply. This is why so many pre-order deliveries were pushed back to May or later. Apple consumers are also waiting for new iMac line and iDVD. Growth in communication devices market, apple customer service essay. Threats The evolving environment of electronic communication: The complex structure of electronic environment communication devices is constantly innovating.
The company must keep up with the pace or it will lag behind with its competitors. It poses a serious challenge to Apple Company and the future market positions. Due to the fierce competition in communication market, this company is forced to constantly design and modify its product to match the needs of consumers.
Reputation damage due to tax scandal, Infringement of intellectual property IP rights. PESTLE Analysis of Apple Political Apple is one of a number of American technology companies that has accumulated a large amount of cash.
This is generating calls for higher corporate taxation in the United States, where income inequality has become a major political issue. Apple is heavily dependent on lower cost manufacturing in China. Social and political unrest in China could disrupt manufacturing or increase manufacturing costs in that country.
Economic Stagnating middle-class incomes in some developed countries, including the United States, could shrink the potential market for higher-end consumer goods such as those marketed by Apple.
A strong U. dollar could increase exchange rates, making it more expensive for Apple to do business in key markets like Europe and China.
Social An accessory of high-status lifestyle, Potential market place in third world country, apple customer service essay, Brand acquisition in many countries, Global warming: Due to increasing rate of global warming, Apple could face the problem of transoceanic shipping that is the core part of Apple chain supply, apple customer service essay. It took less than a year for Google to roll out a payment app; Android Pay, with the same capabilities as Apple Pay.
Apple customer service essay number of new consumer products Apple can bring out is limited. Many of its new offerings, such as Apple TV, will have a limited market. Legal Apple depends on a variety of products covered by intellectual property laws, such as software and music, for much of its income. This leaves the company highly vulnerable to both apple customer service essay and litigation Environmental The biggest environmental issue facing Apple is the disposal of used or nonworking electronic devices.
The expense of disposing of devices, particularly those containing lithium batteries, could be high. Apple could be forced to assume that expense because of concerns about such devices in landfills. Pollution and other environmental side effects from manufacturing facilities in China are a growing concern. This could lead to increased regulation and higher manufacturing costs at some point in the future.
Conclusion They are fruitful in offering their items and had most elevated consumer loyalty proportion. It is confronted with conceivable human resource turnover, feedback on its administration and issues, apple customer service essay, for example, it is a not socially responsible organization. It is prescribed that Apple along with cost minimization should deal with value minimization, apple customer service essay.
Apple can diminish its future risk by means of increase investments, as of now which is a billion dollar on yearly which is basically not adequate. Organization should pay more concentration in developing markets like China and India which as of now been possessed by competitors.
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This is not an example of the work written by professional essay writers. About Apple Inc. Subject: Business Category: Technology CompaniesMarketingCorporations Topic: AppleBrandCompany Pages 2 Words: Published: 11 December Downloads: 85 Download Print.
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The Secrets Behind Apple's Great Customer Service
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Apple And Its Customer Product Service Marketing Essay. Info: words (15 pages) Essay Published: 1st Jan in Marketing Reference this Apples customer service, which is perennially ranked highly, is illustrative of the blogger.comers Take a Shine to Apple Inc. Essay. The creative customer service model must be sustained to ensure the competitive advantage is not blogger.com customer service essay $divdiv/10() What the “customer” wants and what the “patient” needs may occasionally be in conflict, even though the “customer” and “patient” is the same person. This is one reason customer satisfaction for health care organizations can seem to be an elusive goal. To prepare for this Discussion: · Review this week’s Learning Resources
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